Return Policy
Please review and accept the conditions of the www.surdyke.com return policy to proceed. If you are aware of our conditions and want to proceed now, you may: Login Now to process your return/warranty request.
1:All return inquiries must be submitted by logging in your customer Surdyke.com Account and select the order number containing the parts you want to return. Login Now to process your return/warranty request. You must include a detailed reason as to why you are returning the part or your return request can be denied. Login Now to process your return/warranty request.
2: Shipping charges are not refundable. No orders beyond 30 days old can be returned.
3: All orders are subject to a 10% restocking charge with the exception of boots, eyewear, and ACE Products these have a 20% restocking fee. We reserve the right to refuse any return/warranty. If your return is deemed to be our fault your re-stocking fee will be waived. Your part must be shipped to the returns department at your own expense within 14 days once the Pre-Approval RMA number is issued.
4. There are no exchanges or cash refunds on returns. Refunds are reimbursed via www.surdyke.com gift card. If you need a replacement part immediately we recommend you place a new order on-line for the part at your own convenience.
5. All returns must pass an inspection prior to having a replacement or gift card issued (no exceptions).If your return does not pass inspection from the returns department your return will have to be sent back at your own expense, whichever carrier you choose.
6: All returns must have original packaging and be in resalable condition (no writing on packages, all hardware accounted for, and instruction sheets included. Any package not meeting these requirements will not be accepted as a valid return and sent back to the customer at their expense).
7: There are NO returns on Painted Parts, Electrical Items, eyewear, Closeout's, locks, keys, Speedo's/tachometers(KPH or MPH), seats, HDI product, Helmets, Buell parts, vendor direct special orders, any item requiring a VIN number to complete the order, aftermarket items, or discount bin (sold as is) items.
9: All returns can take 2-4 weeks to be returned, inspected, and approved for warranty.
10: Any return request that does not contain the proper return/warranty authorization (RMA number) will not be accepted as a valid return or warranty and will be sent back to the customer at their expense.
11. Any return request requiring additional shipping will be accounted for and charged to the customers account.
12. Your return will need to be received within 14 days of when you are issued a Pre-Approval number to meet the return deadlines. If your return is received 14 days after your return has been approved your return will be denied and returned back to you at your own expense. Login Now to process your return/warranty request.
13. If the original form of payment was a Harley-Davidson gift card, any returns that require a refund will be refunded via a Surdyke.com gift card only.
Warranty Return Policy:
Our Part Warranty Policy is Simple... Please review and accept the conditions of Surdyke.COM warranty policy to proceed.
1:All warranty inquiries must be submitted by logging in your customer Surdyke.com Account. You must include a detailed explanation as to why the part is qualified for warranty or your request will be denied. Login Now to process your return/warranty request. Examples of accepted warranty items are damaged or defective, miss-packaged or missing parts when you received them. Login Now to process your return/warranty request.
2: No parts ordered beyond 14 days of the shipped date can be submitted for warranty.
3: All pre-approved warranties must be received in our warehouse within 14 days that the pre-approval is issued.
4. There are no refunds of any sort issued on warranties.
5. All warranties must pass an inspection prior to having a replacement ordered (no exceptions). All warranty items must also be accepted by the manufacturer before a replacement it issued. We reserve the right to refuse any warranty.
6: All warranties must have original packaging and be in resalable condition (no writing on packages, all hardware accounted for, and instruction sheets included. Any package not meeting these requirements will not be accepted as a valid return and sent back to the customer at their expense).
7: There are NO returns on Painted Parts, Electrical Items, Closeout's, locks, keys, Speedo's/tachometers(KPH or MPH), seats, HDI product, Helmets, Buell parts, vendor direct special orders, any item requiring a VIN number to complete the order, aftermarket items, or discount bin (sold as is) items.
8: All warranties can take 2-4 weeks to be returned, inspected, approved for warranty, and shipped (painted parts, speedometers/tachometers, seats, or items that require mileage, key codes or VIN numbers can take 4-8 weeks).
9: Any warranty request that does not contain the proper return/warranty authorization (RMA number) will not be accepted as a valid return or warranty and will be sent back to the customer at their expense.
10. Your return MUST be received within 14 days of your warranty request pre-approval to meet the warranty deadlines. If your return is received 14 days after your warranty has been approved your warranty will be denied and returned back to you at your own expense.
Login Now to process your return/warranty request.
INSTRUCTIONS ON HOW TO EXPEDITE A RETURN AUTHORIZATION FORM
In order to speed up our returns process , please login in your surdyke.com account and please access your order to make a return/warranty request. Login Now to process your return/warranty request. You will receive emails with updates and you can also view status updates while logged in to your surdyke.com account. Login Now to process your return/warranty request.
You can simply: Login Now
You will recieve an update on your RMA request within 72 hours.
Please note ** all returns must complete the Return Process from there surdyke.com account in order for the returns department to properly process and to receive your Pre-APPROVAL number.Login Now to process your return/warranty request. Failure to provide this form and the approval number when returning your part , will result in, your return to be denied and sent back to you at your expense. Login Now to process your return/warranty request.
Please feel free to review our policies and FAQ's. Our returns department email address is listed under these options online at www.surdyke.com for your convenience. Login Now to process your return/warranty request.
We appreciate your business and look forward to future transactions. Login Now to process your return/warranty request.
