1) What are your Terms and Services?
Answer: Please see our Terms and Services page.
2) Do you sell Harley-Davidson Parts & Accessories for Resale?
Answer: Surdyke.com does not sell to anyone that is going to resale, or Export outside the United States.
3) Do you Ship outside the United States?
Answer: Surdyke.com does not ship any items outside the United States, furthermore, Surdyke.com will not sell parts to anyone who plans to ship these said parts outside the United States.
4) How much is Shipping?
Answer: Shipping is based on the dollar amount, weight and ship-to address. You can put all of your items in the shopping cart, and before you submit for final payment it will give you a total including shipping.
5) Can I add to my existing order?
Unfortunately we can not add items to an existing order at any point. If you like additional items, please place a new order at your convenience online. At this time we can not combine orders for discounted shipping.
**Please note that this site does not reflect inventory on hand.
6) How do I add an Item to my Shopping cart?
Answer: When you find the item you are wanting, click on the part number one more time, this will bring up a screen that will give you a photo (if available). On this screen will be the "add to shopping cart" button.
7) What do I do if I can't find the part I'm looking for?
Answer: Please email our support staff, the desired part numbers needed to be added to our online catalog, @ support@surdyke.com. Please allow 24-48 hours for your request to be reviewed and completed. Please note: It is the responsibility of any potential customer to check part fitments, as well as current and available part numbers from HD prior to ordering online. Surdyke.com is not responsible for any price increases from H-D for superseded items, obsolete items, back ordered items, or vendor direct special orders. you may contact us using these features:
Email: support@surdyke.com
Live Chat online @ www.surdyke.com.
Live Chat office hours are: M-F 9am-5pm CST
Please note that you may review your online order status at your convenience online.
You may also contact us via email, when you log into your online account.
8) What forms of payment do we accept?
Answer: Currently we accept all major c/c's containing these logos (Visa, MasterCard , American Express, Discover Card) and PayPal as forms of payment online. Please note we will not be accepting any No US verified PayPal orders Please note: PayPal orders are manually verified for approval with PayPal and may take longer to process. . We are also accepting valid Surdyke.com gift cards. Please note that we do not accept other vendors, non affiliated H-D dealerships. At this time we do not accept bank checks or money orders.
9) Why is my credit card being declined ?
Answer: Our online system uses several verification processes to protect you. If your credit card /PayPal account is being declined, then make sure that all of the billing information that you have entered matches what your credit card company or PayPal has on file. If the problem continues, please contact your credit card provider or PayPal directly to correct your account information.
10) What are your Return Policies?
Answer: We currently accept returns on Genuine H-D parts and accessories only if the order is no more than 30 days old. Please note: There are no exchanges or cash refunds for any return and all returns are credited with a surdyke.com gift card that can be used at a later time. Please also note: All returns must be approved prior to them being shipped back to our facilities and all Genuine H-D parts and accessories must have original packaging and be in resalable condition. There is a 10% restocking fee on all returns with the exception of boots, eyewear, and ACE Products these have a 20% restocking fee.. There are NO returns for Painted Parts, Electrical Items, Closeout's (sold as is items), locks, keys, Speedo's/tachometers, seats, HDI product, helmets, vendor direct special orders, Buell parts, any item requiring a VIN number to complete the order, or aftermarket product. At this time we are not accepting any returns on aftermarket items. Any aftermarket return request will be reviewed by management and replied to accordingly.To Process a RMA, please log in to your surdyke.com account and select the order you wish to request a retur or warranty. You will receive an update to your request within 72 hours. Login Now to process your return/warranty request. Please note that when a return is authorized it is subject to a 10% restocking charge with the exception of boots, eyewear, and ACE Products these have a 20% restocking fee, and that we reserve the right to refuse any return. There are no exchanges or cash refunds on returns. Refunds are reimbursed via gift card. We do not accept exchanges. Login Now to process your return/warranty request. Email: returnsdepartment@surdyke.com
11) What are your policies on Vendor Direct special ordered Painted Parts/Primed parts?
Answer: We currently offer any painted/primed parts. Please note, that once ordered and updated to the "Warehouse Transfer" status, your painted part order CAN NOT be refunded, canceled, or exchanged. Due to the nature of the painted part program, we will contact you via e-mail with your expected shipping date, some painted parts run as much as 12 weeks before we can get them. It is also the customer’s responsibility to order the correct painted part number and color code. No exchanges or refund will be given on miss-ordered painted items. Any damage claims for painted/primed parts need to be made with the shipper delivering the item to the customer at the time of delivery. We inspect every painted part prior to shipment and pack to prevent damage but it can occur so please inspect your package(s) upon delivery. Please note: Items listed as vendor direct special orders can not be cancelled or refunded.
12) What if I want to cancel my order? Can back ordered items be cancelled?
Answer: Most orders can be canceled except for: Painted Parts, Electrical Items, Closeout's, locks, keys, Speedo's/tachometers, seats, vendor direct special orders, any item requiring a VIN number to complete the order, or aftermarket items. There are no returns or cancellations on vendor direct special order parts once processed and updated to "Warehouse Transfer". All orders cancelled after being moved to warehouse transfer ordered are subjected to a 10% restocking fee. There are no cash refunds on cancellations after 24 hours. Items that have been placed on extended back order longer than 45 days CAN ONLY BE REFUNDED VIA GIFT CARD! Please note that it is the customers choice to keep an order open, after being notified of such extended back order statuses. Unfortunately there is no exceptions to this policy.
No order is cancellable after it enters the warehouse process. Once it is in the shipping process, a cancellation attempt will be classify as a "Return", and be subjected to our return and exchange policies. A 10% restocking fee will apply with the exception of boots, eyewear, and ACE Products these have a 20% restocking fee.
Some back orders may be cancelled upon authorization from a surdyke.com representative. Please note that our cancellation restocking fee may still apply. Any cancellation of any back ordered or vendor direct item that is back ordered/special ordered for more that 30 days , by the request of the customer or H-D, if cancelled, can only be refunded by gift card (no exceptions.)
13) Why has my c/c been charged and my order has not shipped?
Answer: Currently all internet orders placed online are treated as special orders and all special orders must be paid for in advance. This policy helps control our inventory so we are able to provide our great deals to our customers online. We apologize for any inconvenience.
14) What is a CVV code and where do I locate it?
Answer: The CVV security code is an important new security feature that now appears on the front of American Express Cards and the back of most other credit cards. The security code helps validate that the customer placing the online order actually has the credit card in his/her possession, and that the credit/debit card account is legitimate.
15) Why must we ship to your billing address?
Answer: In order to protect you against fraud all orders are shipped only to the credit card billing address. Therefore please contact your credit card compnay to update your billing address if needed.
Visa/MasterCard
In the signature box on the back of the card, you should see either the entire 16-digit credit card number or just the last four digits followed by a 3-digit code. This 3-digit code is your Card Security Code.
American Express
Just above and to the right of the embossed credit card number is a 4-digit code. This 4-digit code is your Card Security Code.
Discover Card
Just above and to the left of the embossed credit card number is a 4-digit code. This 4-digit code is your Card Security Code.
